Return Policy

At this time all sales are final. We don’t accept exchange or return if you change your mind about the model, size or color. Before your purchases have been prepared for dispatch, you can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. We strongly suggest you precisely note measurements and scale of all products before purchasing. Sale items are final and cannot be exchanged or returned at any time. This includes items bought with promotion or discount coupons, purchases made from non-authorized retailers, and international orders. Items damaged by wear and tear or incorrect handling will NOT be considered as faulty.

If you find any manufacturing defect on your product, please contact us at info@dapoza.com within the one-year warranty period (for handbags) or three-days (for clothing) after purchase date (see ‘Warranty’). Within this timeframe, the defects will be assessed on a case-by-case basis and repairs will be on us. Only upon our approval you can repair it with us.

Returned clothing must be completely unworn, unwashed, no odor, no stain, and still in resell condition with original tags attached. Please have your original proof of purchase when you call, email or stop by. Da’poza reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.